Privacy Policy

Knights Lettings Limited and Knights Estate Agents are committed to ensuring the protection of the data we hold and your privacy. Our privacy policy and notice forms part of our legal requirements and we set out here how we will handle the data which identifies you.

WHO WE ARE
Knights Lettings Limited is a registered company who’s number is 04940831, Knights Estate Agents is a registered company whos number is 2952544 and are both registered in England and Wales at Companies House, Crown Way, Cardiff, CF14 3UZ.

GDPR INFORMATION
We are registered under the Data Protection Act 1998. Your information will be treated in accordance with this act and also in accordance with GDPR. You may obtain further information about data protection laws by visiting the Information Commissioners website at www.ICO.org.uk (https;//ico.org.uk/).

INFORMATION HELD AND ITS USE
The information you enter and provide us with on our website or by email or through our branch network is held in order for us to communicate with you. We may also use our information to send you news about property and services. We may also provide information to contractors or selected companies in order to maintain our clients’ property.

We may contact you by post, email, telephone or SMS for these purposes. If you do not want to receive this information you can opt out during registration by emailing us at lettings@knights.uk.com or by following the unsubscribe instructions. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

SITE MONITORING
When you use our website we anonymously record the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used internally and is not communicated to any other party.

LOCATION
Our personal information is held by us and processed by computers situated in our office’s in South Wales, United Kingdom.

SECURITY
We have security measures in place to protect our customer database and access to this data base is restricted internally. However it remains your responsibility to protect against unauthorized access to your login details. If you open more than one browser on the same site whilst using the website remember to close down all browser windows when you finish.

If you share a computer with someone else or use a public internet access then please remember to close down all browser windows when you finish. We advise you to delete the browsing history, and log off the computer when you finish. This will help ensure any personal information stored temporarily in the computer’s memory is deleted.

LEGAL REQUIREMENT
We reserve the right to transfer such personal information that we hold to a third party which require the disclosure of it if we are required to do so by law.

LINKS TO THIRD PARTY SITES
From time to time our site may contain links to other sites. We are not responsible for the privacy practice or content of other websites. You should read the privacy policies of every website that collects your data.

COOKIES
Our website uses cookies to distinguish your data from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more detailed information on the cookies we use and the purposes we use them please see our cookie policy (/help/cookie-policy)

PROPERTY MATCHES
We email prospective tenants and purchasers with property information that match your search criteria and send it to the most recent email address that has been supplied to us. In order to opt out of receiving matched property details, a customer can follow the unsubscribe instructions on these emails or send an email to lettings@knight.uk.com or sales@knights.uk.com

STATISTICS AND FILES
We may use I.P addressers URLs or requested resources, time stamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use. In addition to this we may use third party services to monitor your use of our website such as Google Analytics, a service provided by google. Google analytics use cookies to help analyse how visitors use our site. The information generated by the cookie about the use of our website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating you use of our website, compiling reports on website activity and providing other services relating to website activity and internet use. Google may also transfer this information to third parties if required to do so by law or where such third parties process the information on google behalf. Google will not associate or combine your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your web browser. If you do this you may not be able to make full use of our website. By using our website you consent to the processing of data about you by Google as set out above.

LEGAL INFORMATION
Access by you of our website is confirmation that you have understood and agreed to be bound by all these terms and conditions.

Our website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only. Our website is for information purposes only and its content is subject to change without notice. Nothing on our website shall be deemed constitute financial advice and in the event you wish to have any such advice you should contact an independent financial advisor.

DISCLAIMER
Whilst we use all reasonable efforts to ensure that the information published on our website is accurate, up to date and complete at the time of publication, no representations or warranties are made either expressly or implied, as to the accuracy, currency or completeness or such information. We cannot accept responsibility (except to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance upon, any information appearing on our website or any other website to which it may be linked. We make no warranty that our website is free from errors, defects or viruses.

We reserve the right to alter modify add or delete provisions of this privacy policy at any time. Any changes to this policy will be shown here and we recommend that you check this policy from time to time.

COPYRIGHT NOTICE
The contents of our website is our property and is subject to copyright with all rights reserved except if and where applicable crown copyright may apply to such things such as location maps etc.

You may download or print individual sections of our website for personal use and information only on the proviso that the data indicates our copyright and other proprietary notices. You may not reproduce in whole or in part modify, decompose, disassemble or transmit or use for any commercial purposes what so ever any information from with website without our prior written consent.

EMAIL COMMUNICATION
There is no guarantee that any email you send will be received by us or that the confidentiality of that email will be retained during internet transmission.

DISPUTES
Any disputes arising from the use of our website shall at all time be governed by the laws of England and Wales and the parties shall be subject to the exclusive jurisdiction of the British courts.

INTERNATIONAL USE
Our website may be accessed from anywhere around the world and if you visit our site from outside the UK your visit will result in the transfer of information across international borders. By visiting our site and communicating electronically with us you are consenting to these transfers.